Insurance Claims

Get ready for awesome claims service!

It’s simple. At OUTsurance, we go out of our way to get your claim sorted as quickly as possible. Why? Because we know just how inconvenient it is to have to put your life on hold, even if it’s just for a day or two. If you’re a business owner, one day of interruption may necessitate many hours of overtime and working weekends to make up for a possible loss in income.

The fact is, we’ll do whatever it takes to make you happy. And if this means having to settle and process your claim as quickly as humanly possible, that’s exactly what we want to do.

One of our expert claims advisors will take care of you every step of the way. He or she will work in close partnership with one of our awesome service providers to get all repairs and/or replacements sorted or compensate you for any irreparable loss or damage.

  • Because you're insured with us, you'll pay the fixed excess amount - irrespective of how big your claim may be.
  • Even though you claim, your premium is still guaranteed for 12 months at a time.

To submit a claim, you'd only need to complete the online claims form, and we’ll call you back shortly.  If needs be, you can also contact us directly on 061 306 082.


Keep these tips in mind

  • Make sure to report any incident (i.e. theft, hijacking, fire, etc) to the police as soon as possible, within 24 hours.
  • At the same time, report the incident (or any incident that may lead to a claim) to us as soon as you can. Please do this within 30 days after the incident.
  • Please do your best to provide us with any required documentation as soon as you can. This will help us to process your claim much faster.
  • If you're involved in a car accident, don't forget to get the other party's ID number, name, contact details, and car registration number.

Awesome Service

Let's help you get your claim sorted as quickly as possible! Speak to one of our friendly claims advisors by calling 061 306 082 now or click here to submit a claim.