A testament to the awesome benefits of this short-term insurance product, the phenomenal success of the OUTsurance Namibia product in its first twelve months also reflects the celebrated commitment to service excellence.
“We are thrilled with the response from the Namibian community to the unique benefits and value-for-money products and services offered by OUTsurance Namibia product,” enthuses Adv. Vekuii Rukoro, CEO of FNB Namibia Holdings, parent of Swabou Insurance, the underwriter for the OUTsurance Namibia products. “The launching of OUTsurance Namibia’s car and house contents product line in January 2008, in addition to the homeowner cover that was initially offered in July last year, reflects the healthy demand for our renowned awesome service and value for money products.”
The OUTsurance Namibia product is no longer the ‘new kid on the block’. Over the past twelve months this innovative, short-term insurance product has spread its purple and green cheer around the Windhoek community in the form of engaging billboards, as well as spreading the good news about its supreme insurance experience over the radio and in the print media alike.
The good cheer has, nonetheless, been much more than colourful hearsay. Thousands of Namibian homes and vehicles have been covered and hundreds of owners have experienced assistance the OUTsurance way when turning to the HELP@OUT service that provides immediate, 24 hour relief to customers who find themselves in an emergency situation at home or on the road.
Aside from the comfort and ease of its 24 hour emergency service, the OUTsurance Namibia product has become a popular choice because it offers outstanding value-for-money and awesome service. “We deal directly with the consumer,” explains Rukoro, “and, since brokers are not involved, customers don’t have to pay brokerage and commission fees. One in two people who get a quote from us get a better deal.”
The OUTsurance Namibia product is fast becoming known for its commitment to awesome service throughout the Namibian community and an integral part of this is its established Service Provider Network that ensures quality workmanship and speedy replacements at all times.
After a successful first year in Namibia many happy claim-free clients are well on their way to earning their OUTbonuses, a cash lump sum paid back to clients who have been fortunate enough not to claim for a three year period.
“We are looking forward to an even more exciting and growth-filled second year,” concludes Rukoro, “continuing to serve the Namibian community through our unique range of value-for-money products and awesome service.”