Emergency assistance when you need it 24 hours a day, 7 days a week.
What is an emergency?
An emergency is a situation which could endanger lives or lead to an increased financial loss if left unattended.
Help@OUT goes all OUT to help you. So when you need help for emergencies on the road, at home or even on the medical or legal front Help@OUT is where we go all OUT to help you.
Just call 0800 800 000 or (061) 306 083.
* Home/Road Assistance are not covered under Essential cover.
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Click here for the ins and OUTs of:
The ins and OUTs of ROADSIDE Assistance
Roadside Assistance applies to each vehicle (with a mass of less than 3500kgs) noted on your Schedule. You are covered for any of the emergencies listed under What is covered and which occur within Namibia.
The following annual limits apply per vehicle:
- N$5 000.00 and a maximum of 2 incidents
| What is covered |
Limit |
|
• Breakdown (excluding accidents): tow to the
nearest service provider or place of safe keeping
|
Tow-in cost
The initial tow costs are covered. The costs of additional tows are not covered. |
| • Safe storage of your vehicle |
N$400 |
• Flat tyre
• Flat battery
• Keys locked in car |
CallOUT + 1 hour labour |
| • Run out of fuel |
CallOUT + 10 litres fuel |
| If you are stranded more than 50 kms from home … |
| • Hotel accommodation or alternative transport |
N$400 |
| • Repatriation of your vehicle |
N$400 |
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The ins and OUTs of HOME Assistance
Home Assistance applies if you have your Contents or Building cover noted on your Schedule. You are covered for any of the emergencies listed under What is covered. The following annual limits apply to each different address noted on your Schedule:
- N$5000.00 and a maximum of 2 incidents
| What is covered |
Limit |
• Locksmiths
• Builders
• Electricians
• Glaziers
• Plumbers
• Tree fellers
• Bee keepers |
CallOUT + 1 hour labour |
| • Security |
CallOUT + 12 hour shift |
| Referral services |
Public Emergency Services
• Notification to the Police, Traffic, Ambulance and Fire Brigade Services |
Home gadgets
• Referral to service providers for home appliance repairs and services |
The costs for materials, parts and additional labour are not included.
Referral services: Help@OUT is still available to you even if your annual limits are exceeded; any costs incurred for the services rendered by the Service Provider will be for you own account.
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* Download OUTsurance HELP@OUT document in PDF format:
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The ins and OUTs of MEDICAL and LEGAL Assistance
This is optional cover and an additional premium is charged. It is a phone advice line covering you for any of the following services anywhere in Namibia:
| What is covered under Emergency Medical Assistance |
|
• Advice for any medical/trauma emergency
• Referrals to medical practitioners & facilities
• Refundable hospital admission deposit up to N$5 000
• Medical emergency response and transportation (excluding Inter-hospital transfers)
• Despatch of doctor and/or essential medicine
• Escorted return of minors
|
| What is covered under Trauma & HIV care |
|
• Telephonic counselling and support as well as 2 face to face counselling sessions per incident
HIV
• Blood tests - at time of event, 6 weeks and 3 months
• 3-day starter pack of anti-retroviral treatment
• Medication to prevent Sexually Transmitted Diseases
|
| What is covered under Legal Assistance |
| • Telephonic Legal advice and Assistance with legal documentation e.g. Wills and Contracts |
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