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Essential OUTsurance

Essential OUTsurance
Now there is no reason not to be covered!
OUTsurance introduces ESSENTIAL cover
for vehicles older than five years that are not currently insured.
The majority of vehicles on Namibian roads are currently uninsured – an alarming statistic if you consider the high accident rate in this country. The vast majority of these are older vehicles where drivers argue that the cost of cover is too high considering the value of these vehicles.

OUTsurance, in our unmistakably innovative way, has developed a new innovative product to address this exact concern.  Essential OUTsurance uniquely offers affordable cover for vehicles that are:
  • not insured
  • paid-off
  • older than five years
  • worth less than N$50 000
Essential OUTsurance is a lower cost alternative to normal comprehensive insurance and covers you:
  • when your car is damaged in an accident
  • if your car is stolen, or
  • if an accident is your fault and you are liable for damage to a third party's vehicle
Essential OUTsurance - lower cost alternatvie insurance
Essential OUTsurance consists of Essential Accident Cover, Essential Theft Cover and Essential Third Party Cover that can be selected in any combination to arrive at an Essential package that suits your needs and your pocket. Even with the three Essential Covers combined, it can cost from as little as N$80 per month!

Essential OUTsurance Accident Cover
Essential Accident Cover provides partial cover for damage to your vehicle.  This is to ensure that Essential OUTsurance remains affordable. For example, if your vehicle is worth N$30 000, you will be covered up to a maximum of N$9 000 (that is 30% of the value of your vehicle), less a first amount not covered of N$1 000, leaving you with N$8 000 in cash.  It is your responsiblity then to manage the repair process.

Essential OUTsurance Theft Cover
Essential Theft Cover covers you for up to 60% of the value of your vehicle.  For example, if your vehicle is worth N$30 000, the maximum payOUT will be N$18 000, less a first amount not covered of N$1 000, leaving you with N$17 000 in cash.

Essential OUTsurance Third Party Cover
Essential Third Party Cover will provide full cover for liability towards a third party, which means that Essential OUTsurance will fully pay for the damage to the other person’s vehicle, to a maximum of N$500 000, with no excess payable.


Contact Details for OUTsurance
Sales:
0800 600 000
(061) 306 081
Client Care & Claims:
0800 700 000
(061) 306 082
HELP@OUT:
0800 800 000
(061) 306 083
Web Support:
0800 300 000
(061) 306 084
OUTsurance Answers your Questions
Do I need to sign documents?
There is no paperwork to fill in, since all calls are digitally voice recorded, hence you can take out cover, make amendments to your cover and lodge your claim telephonically.  The recording ensures the safety of the information you provide and offers protection to both parties.
Can I pay my premium via the Internet?
NO. This is so that we can ensure that your premiums are allocated on time and to avoid a delay in assisting you on any incidents.
My premium has been returned, can I pay it into your account?
You can leave the money in your account and we will re-submit for you.
I cannot pay this month, but will pay double next month - will I still have cover?
Our billing is in advance.  We can resubmit for you on a day within that month, but not double debit you.  If your premium is not paid for that month, you do not enjoy cover.
What is the difference between the retail and the market value of my vehicle?
The retail value is the higher of the two.  The retail value is the average price a dealer would sell the vehicle for taking its age, condition and mileage into account.  If your vehicle is covered for its retail value, and it is either written-off, stolen or hijacked without being recovered, the settlement amount will be based on its retail value less the applicable excess.  This will enable you to replace the vehicle with a similar model.  The market value is a lesser value for which a discounted premium is charged.
Why do I need to install extra security devices in my vehicle?
Although vehicle theft is not a common occurrence in Namibia, such incidents are on the increase.  We take a preventative approach to the problem by requesting the installation of quality anti-theft devices in order to minimize or prevent vehicle thefts and hijacks.  The initial few hundred Namibian dollars outlay is worth the investment ... ask anyone who has had a vehicle stolen.
What is an excess?
An excess is a specified amount of money that you are liable to pay in the event of any claim being settled. For example, if your property is damaged by a storm and the damage amounts to N$10 000, you will pay the amount as stated on your schedule to the contractor once it is repaired.  OUTsurance then pays the difference to the contractor.
What is a fixed excess?
A fixed excess means that no matter what the value or nature of the claim, you only pay the agreed excess amount.  OUTsurance offers you a fixed vehicle excess from as low as N$1 000 which means that whether your car is damaged in an accident, written-off, stolen or hijacked you will only pay the N$1 000 excess.  There are no hidden "shocks" when you find that you are liable for any higher excesses.  Most insurers charge you a percentage of the claim, so if your stolen vehicle's replacement value is R100 000, and the excess is 7.5% of the value, then you will be liable for the first N$7 500.
Will my premium increase after a claim?
No, it will not since your premium is guaranteed for a year.  Your cover is reviewed annually and the premium is adjusted on your portfolio as a whole taking into account the claims experience.
Why do you ask so many questions on claims?
We ask the same questions you would traditionally fill in on a paper-based claim form with another company.  We also obtain quotations for items being claimed for on your behalf and therefore need correct information in order to cost the claim on the correct replacement make and model.  All the information obtained assists us in validating the claim and thereby speeding up the process.
Click here to view all FAQ's.
 

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