| Do I need to sign documents? |
There is no paperwork to fill in, since all calls are digitally voice recorded, hence you can take out cover, make amendments to your cover and lodge your claim telephonically. The recording ensures the safety of the information you provide and offers protection to both parties. |
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| Can I pay my premium via the Internet? |
| NO. This is so that we can ensure that your premiums are allocated on time and to avoid a delay in assisting you on any incidents. |
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| My premium has been returned, can I pay it into your account? |
| You can leave the money in your account and we will re-submit for you. |
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| I cannot pay this month, but will pay double next month - will I still have cover? |
| Our billing is in advance. We can resubmit for you on a day within that month, but not double debit you. If your premium is not paid for that month, you do not enjoy cover. |
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| What is an excess? |
| An excess is a specified amount of money that you are liable to pay in the event of any claim being settled. For example, if your property is damaged by a storm and the damage amounts to N$10 000, you will pay the amount as stated on your schedule to the contractor once it is repaired. OUTsurance then pays the difference to the contractor. |
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| What is a fixed excess? |
| A fixed excess means that no matter what the value or nature of the claim, you only pay the agreed excess amount. OUTsurance offers you a fixed vehicle excess from as low as N$1 000 which means that whether your car is damaged in an accident, written-off, stolen or hijacked you will only pay the N$1 000 excess. There are no hidden "shocks" when you find that you are liable for any higher excesses. Most insurers charge you a percentage of the claim, so if your stolen vehicle's replacement value is R100 000, and the excess is 7.5% of the value, then you will be liable for the first N$7 500. |
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| Will my premium increase after a claim? |
| No, it will not since your premium is guaranteed for a year. Your cover is reviewed annually and the premium is adjusted on your portfolio as a whole taking into account the claims experience. |
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| Why do you ask so many questions on claims? |
We ask the same questions you would traditionally fill in on a paper-based claim form with another company. We also obtain quotations for items being claimed for on your behalf and therefore need correct information in order to cost the claim on the correct replacement make and model. All the information obtained assists us in validating the claim and thereby speeding up the process. |
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